Prizes of up to 500€ can be claimed in the store's Lottery terminal. Prizes over 500€ and up to 50,000€ take the winning ticket to the Lottery terminal for scanning and then to the post office counter. The most important prizes must be claimed in person. The first thing you should do is call the National Lottery to let them know that you have a winning ticket.
They'll take some details to validate the prize over the phone and then set up an appointment for you to claim the prize in person. When you win, the lottery may want to contact you to confirm your prize and how you will receive it. If you win the weekly Age UK lottery, you'll receive a check in the mail within 14 days and have up to six months to cash it at your bank, or you'll receive a direct transfer to your bank account. More information on claim periods can be found in the relevant regulations, which can be accessed in the “More Information” section below.
The method for claiming a lottery prize depends on how much you won and whether you bought the winning ticket online or in a store. Alternatively, you can go to a post office affiliated with the National Lottery to claim your prize, or you can request it by mail. You must confirm before 23:00 on the 180th day of the application period that the prize will be transferred to your bank account through the debit card associated with your National Lottery account. You can request it by mail, depending on the lottery provider, or you can receive your winnings in cash at the store or post office where you bought your ticket.
You can still claim if your ticket is lost or damaged, but you only have 30 days from the date of the drawing to contact the National Lottery. How you claim your prize depends on the lottery you played, how you bought the ticket and the amount you won. For very large prizes, such as €50,000, you may have to speak directly to the lottery to have some personal information confirmed for security reasons. The only exceptions are those that have collection terminals (where the ticket is printed at the box, instead of at the usual lottery terminal); they must pay prizes of up to 50€.
You can claim a prize of between 101 and 500€ at any authorized National Lottery store, as long as you have sufficient funds; the prize money can also be paid with your debit card. In the case of other lotteries, such as the National Lottery, the amount of the prize is donated to charitable causes after 180 days have elapsed. If you play by direct debit, any prize with a value equal to or greater than €50,000 will be credited directly to the bank account or the mortgage company from which the direct debit is taken. As stated above, if you have won a prize playing an online lottery, the lottery provider will be able to deliver your winnings to you based on the card information stored in your account or through a check sent by mail.
However, you don't have to wait until all the draws for your ticket have taken place to apply; you can do so at any time up to 180 days after the winning draw. For any prize between 30,000 and 50,000 pounds, you must contact the National Lottery within the application period to arrange the payment of your prize. The National Lottery games on this website are promoted by Camelot UK Lotteries Limited under license.
